Bupa establishes Medical Centres and Dental Centres around Hong Kong to provide holistic hassle-free healthcare experience
First insurer in Hong Kong to offer both health insurance and wholly owned health services
Hong Kong，09 Jan 2022
Bupa Hong Kong, the leading health insurance specialist, announces today a network of six Bupa Medical Centres and Bupa Dental Centres, which marks Hong Kong's first insurer-owned medical facilities. Spanned across Central, Shatin, Quarry Bay, Admiralty and Tseung Kwan O, these Bupa wholly owned centres1 represent a unique model that underscores Bupa’s leading position in curating a holistic healthcare ecosystem, benefiting members with a diverse range of healthcare services beyond insurance protection.
The Bupa Medical Centres (“BMC”) deliver a premium experience to Bupa members with advanced equipment and medical services, as well as personalised support care. With these centres located in prime business and residential neighbourhoods, members can enjoy easy access to medical facilities and services. Leveraging the medical expertise of our local healthcare services arm, Quality HealthCare, the Hong Kong BMCs offer:
- Integrated outpatient consultations including general practice and multiple specialties
- Hospital-grade facilities for day surgical procedures, physiotherapy, diagnostics and imaging, and health check-ups
- Access to Bupa’s Direct Access for You (DAY) programmes to enjoy efficient and convenient day surgeries or treatments such as endoscopy2
- New Premium Service Booking Hotline to help members check for their network eligibility, provide Bupa medical and dental centre choices, and make appointments with the centres
- Exclusive end-to-end support offered by onsite Bupa service assistants, from checking the medical scheme coverage, applying for pre-authorisation as needed, arranging follow-up consultations, treatments or surgeries, hospitalisation, and assisting with claim submissions
- Cashless treatment for eligible members holding a Bupa medical card
- Dedicated waiting areas and servicing counters for Bupa members
“The launch of Bupa Medical Centres in Hong Kong is a key milestone in our journey to transform the way we provide healthcare,” said Andrew Merrilees, General Manager, Bupa Hong Kong. “As Bupa is uniquely positioned in Hong Kong with both health insurance and health provision business, we're leveraging our extensive healthcare expertise to offer a truly end-to-end experience to all Bupa members.”
“We hear the challenges people encounter when handling medical insurance related procedures and looking for comprehensive healthcare support. Our Insurance customers can now access a wide range of healthcare services beyond health insurance coverage, all delivered by our own team of health experts and managed by our service assistants. This enables a holistic journey from medical treatment to claims settlement focusing on recovery and rehabilitation,” Andrew added. “This is a service model that we’re proud of to support our customers. With the six Bupa Medical Centres and Dental Centres already in operation, we aim to make healthcare with Bupa much easier and more accessible.”
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Notes to editors:
BMC Central
Address: 14/F Entertainment Building, 30 Queen's Road Central, Central
Opening hours:
- Monday – Friday: 8:30am – 6pm
- Saturday: 8:30am – 1pm
BMC Shatin
Address: Room 1007, 10/F, New Town Tower, 10-18 Pak Hok Ting Street, Shatin, New Territories
Opening hours:
- Monday – Friday: 9am – 6pm
- Saturday: 9am – 1:30pm
BMC Quarry Bay
Address: 19/F, Oxford House, Taikoo Place, 979 King's Road, Quarry Bay
Opening hours:
- Monday – Thursday: 9am – 6pm
- Friday: 9am – 5:30pm
BDC (Hong Kong) – Admiralty
Address: Unit 1603, 16/F, Admiralty Centre Tower 1, 18 Harcourt Road, Admiralty
Opening hours:
- Monday – Friday: 9:15am – 6:45pm
- Saturday: 9am – 5pm
BDC (Hong Kong) – Central
Address: Unit 1202, 12/F, Chuang’s Tower, 30-32 Connaught Road Central
Opening Hours:
- Monday – Friday: 9:15am – 6:45pm
- Saturday: 9am – 5pm
BDC (Hong Kong) – Tseung Kwan O
Address: Shop G09-10, G/F, PopWalk I, 12 Tong Chun Street, Tseung Kwan O
Opening hours:
- Monday – Friday: 9:15am – 6:45pm
- Saturday: 9am – 5pm
For more information of our medical centres, please visit our website at:
Bupa Medical Centre: https://www.bupa.com.hk/en/bupa-medical-centre/
Bupa Dental Centre (Hong Kong): https://www.bupa.com.hk/en/bupa-dental/
1 Bupa Medical Centres and Bupa Dental Centres are operated by Quality HealthCare, the Bupa Group's healthcare provision arm
2 Bupa EndoscopyDAY programme is available to eligible Bupa members in designated Bupa Medical Centres
Bupa – A global healthcare specialist
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.
We are an international healthcare company serving over 31 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
In Hong Kong, we are known as the health insurance specialist. We have gained the trust of more than 400,000 individuals and 3,200 companies. We have provided quality health insurance for Hong Kong's civil servants for more than 20 years.
Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.
Media Enquiry:
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Ruder Finn Asia
Ivy Chan Tel.: +852 2201 6438 / +852 6686 9106 Email: chani@RuderFinnAsia.com
Wini Lam Tel.: +852 2201 6461 / +852 6257 8473 Email: lamw@RuderFinnAsia.com
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Bupa (Asia) Limited Corporate Affairs Annie Jin Tel.: +852 2517 5724 Email: annie.jin@bupa.com.hk
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