Bupa Hong Kong Announces Fiona Harris as New Managing Director

[Hong Kong – 27^th September 2023] Bupa Hong Kong is pleased to announce Fiona Harris as Managing Director, subject to the regulatory approval*. Ms Harris will succeed Andrew Merrilees, who departs the business after five years.

Ms Harris brings over three decades of experience in the healthcare sector, having worked at Bupa for 30 years – the first 17 of these in the UK Health Insurance business, holding several leadership positions. Her appointment reinforces Bupa Hong Kong’s commitment to delivering exceptional customer service, grounded in deep understanding of the healthcare sector.

“Fiona’s appointment comes at a pivotal time as Bupa strives to deliver on our ambition of being the most customer-centric healthcare organisation.” said Nick Stone, Chief Executive Officer, Bupa Asia Pacific.  “We believe Fiona’s extensive experience and leadership will not only drive our growth but also significantly enhance our ability to provide integrated, personalised healthcare services to the people of Hong Kong,” he added.

Fiona’s knowledge and experience have equipped her to deftly navigate the healthcare industry. She has consistently championed patient-centric care, driving forward programmes that place the health and well-being of customers at the forefront. Her leadership style is characterised by a strong focus on building a culture that fosters innovation and encourages the adoption of technologies to support customer’s needs.

As she assumes the role of Managing Director, Fiona’s deep-rooted understanding of Bupa’s purpose and unwavering commitment to excellence will be of immense value. Her leadership is poised to guide Bupa Hong Kong and Quality HealthCare Medical Services towards a future of growth, with a steadfast focus on delivering a high standard of customer support and care.

On her appointment, Fiona Harris said, “I am deeply honoured to be joining Bupa Hong Kong as Managing Director during such an exciting period. Our commitment to delivering exceptional health care to our customers is truly inspiring. Aligned with Bupa’s purpose of helping people live longer, healthier, happier lives and making a better world, I believe that with a customer-centric approach, innovative thinking and a dedicated team, we can continue to provide the high-quality, highly personalised care and make a palpable difference to the lives of our customers in Hong Kong.”

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